FAQs

 

  

Does Agilite ship Worldwide?

Yes.  Agilite ships to most countries barring a few who hate Israel, America and Freedom.

The list of countries we don’t ship to is- Iran, Algeria, Bahrain, Kuwait, Lebanon, Libya, United Arab Emirates, Sudan, Syria, Saudi Arabia, Iraq, Pakistan, Qatar, and Yemen.

Where does Agilite gear ship from?

Agilite gear ships from Israel so it takes slightly longer to get to you. We know that instant gratification millennials need stuff delivered by Amazon drone 10 seconds before they hit send but good gear is worth waiting for and serious tactical professionals are willing to wait a few days longer for awesome gear coming all the way from Israel! Gear usually gets to the continental USA and other countries within 12 business days. If you need your gear faster you can hit our EMS option which will get to you within 5 business days.

 

What types of discounts does Agilite offer?

Active Duty Military Discount-If you are a member of the US or other allied Military you get a standing 10% discount on all Agilite products with credentials. Before placing your order email customers@agilitegear.com to present your credentials-this is to avoid stolen valor discounts.

If you are a member of a SWAT team or other active duty combat professional you will also be eligible so email us at customers@agilitegear.com with your credentials to claim.

Thank you for your service, we are proud to serve and supply you.

 

First time Buyer Discount

If you are an Agilite Rookie and this is your first purchase from us then first of all, welcome to our community! You are entitled to a 10% discount off your first purchase by signing up to our community newsfeed. Enter your email at the bottom of the page to receive your 10% discount code.

Signing up to our weekly newsfeed will also give you access to our secret deals area to get monthly deals exclusive to our community members as well as sneak peaks at upcoming gear and other good stuff.

 

What payment methods can I use?

To pay for your new gear, you can use any major credit or debit card or paypal. We do not accept bitcoin, the barter system, sexual favors or any other type of unofficial payment system.

 

Is my transaction secure?

Absolutely. All of our transactions at www.agilitegear.com INCLUDING CREDIT/DEBIT CARD PAYMENTS are overseen by Paypal’s safe checkout policies and customer protection guarantees so your transactions are safe, encrypted and secure.

 

Does Agilite offer a Warranty?

Hell Yes. Our gear is designed and manufactured to be worn by some of the world’s toughest people in some of the world’s toughest conditions so it’s built to be able to take a beating.

All of our products carry our lifetime warranty that ensures that if it left our factory with any defect that lead to it failing prematurely then we will stand behind it 1000% and fix it or replace it, no problem.

Our warranty does not cover abusive behavior including, but not limited to: towing a truck with it, setting it on fire, slashing it with a knife, pouring acid on it or shooting it with a 50 cal.

To see the full details of our lifetime warranty click here……………………………………….

 

How do I track my order?

Once you’ve made your purchase, you will receive a confirmation email with a tracking number that will allow you to track the shipping to your destination.

 

How much is shipping/handling? What about taxes?

We have a $14.99 FLAT RATE Shipping cost to the Continental USA just to make things simple!

For other countries, tt the checkout, there is also a shipping/handling calculator that will tell you the cost of delivery to your location and offer you faster shipping options if you need them.

Taxes may vary as there could be a customs fee and differing tax rates depending on the country or state.

 

How do I refund a purchase?

Easy. You can return or exchange any item that you purchased from www.Agilitegear.com within 14 days of receiving it simply by sending us an email to returns@agilitegear.com to let us know to be on the lookout for your package. Click here for more information.

 

Do you have physical store locations in Israel or elsewhere?

No, Agilite does not have a physical store that is open to the public but to find out where your closest Agilite dealer is, email info@agilitegear.com.

 

How do I place a group or custom order for a Military/LE Unit or other Organization?

To inquire about a group order email us at info@agilitegear.com and entitle your email “Group Order Request” or “Custom Order Request” and one of our representatives will get back to you asap.

 

What do I do if I did not receive my order?

If your order was not received in the estimated time, please email us at support@agilitegear.com or call +972 (0)3-649-9459 and we will do our best to get back to you within 1-2 business days to let you know status.

NewsLetter_Signup