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IT & Business Systems Manager

Position Overview

We are seeking an experienced IT & Business Systems Manager to lead and oversee our core business systems and applications, and to support the company’s digital transformation initiatives. This role works closely with senior leadership and plays a key role in optimizing processes, data, and automation across the organization.


Key Responsibilities

1. Systems & Business Applications

  • Lead ERP (NetSuite) and CRM (HubSpot) implementation, configuration, and integration projects.
  • Own system architecture, data structure, and end-to-end business process design across business systems.
  • Develop and maintain automations, workflows, scripts, and custom configurations within ERP and CRM platforms.
  • Implement integrations using API-based tools, including light scripting when required.
  • Lead the company’s AI and automation initiatives and evaluate relevant use cases.
  • Manage the IT budget, monitor costs, and ensure effective resource allocation.
  • Serve as a key advisor to the COO, HOO, HFO, and management on system- and technology-related decisions.

2. IT Management

  • Manage user access, identity, and authentication systems across all business units.
  • Oversee the administration and ongoing support of company applications and tools.
  • Partner with department heads to define the IT roadmap and digital transformation priorities.

3. Vendor & License Management

  • Manage relationships with external IT vendors, software providers, and telecom partners.
  • Oversee procurement, negotiation, renewal, and optimization of software licenses and support agreements.
  • Evaluate vendor performance and ensure adherence to SLAs.

Requirements

  • 3+ years of experience as an IT / Systems Manager with strong ERP and CRM ownership.
  • Hands-on experience customizing NetSuite (mandatory) and/or HubSpot (strong advantage).
  • Experience with scripting (SuiteScript, JavaScript, SQL) – strong advantage.
  • Experience managing vendors, budgets, and complex system projects.
  • Experience in retail and/or e-commerce operations (OMS, inventory flows, fulfillment, ERP–commerce integrations) – strong advantage.
  • Strong knowledge of Google Workspace and access management systems.
  • Ability to work independently, prioritize effectively, and communicate clearly with stakeholders.
  • Fluent in English.
  • Excellent analytical, organizational, and problem-solving skills.